Erik Amundsen
Technical Storyteller
ABOUT
Erik Amundsen: Technical Storyteller
An independent writer bridging communication gaps between experts, clients, and leadership with intuition based in deep technical insight, distilling technical expertise into clear and actionable copy.
WRITING SAMPLES
Using Greenshot for Screen Capture
Instructions to get an end user started using my favorite screen capture tool, Greenshot.
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Business Requirements: Portfolio Website Development
Business requirements document based on my need for this very website.
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Intuition Against the Machine: Detecting AI-generated Text Like a Detective.
An article that outlines tricks and tips for detecting AI-generated text.
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I Was a Goth in the 90's: Thursday's Child
A blog post outlining a productivity method I've used for many years, giving each day a task and goal based on its folkloric significance.
SKILLS & EXPERTISE
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Systems: Salesforce, Amazon Web Services, Azure Dev Ops, SQL Server, Linux, Unix, Confluence, Google Cloud Services, GitHub
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Languages/Frameworks: SQL
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Applications: Office 365, Visio, SharePoint, JIRA, Madcap Flare, Adobe Creative Cloud, Inkscape, Miro, Power BI, Monday.com
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Areas of Expertise: Documentation, API, SDK, SOP, Workflows, User Guides, Knowledge Base, SaaS, Data Integration, Data Mapping, User Acceptance Testing, Release Notes, Requirements Gathering, Product Development, Salesforce, Data Migration, Change Management, Process Improvement, Customer Success, Customer Satisfaction, Training and Mentoring, Content Management Systems, Video Creation and Editing, Voiceover, Customer Satisfaction, Meeting Facilitation, Presentation, Custom Data Products, Troubleshooting, Agile Methodologies, Kanban, Insurtech, Logistics, Government Relations
WORK EXPERIENCE
2005 - Present
Freelance Author and Technical Writer
2023 - 2023
Technical Writer
EDRAY Collaborative Logistics
Charlotte, North Carolina
2021 - 2023
Technical Writer
Veruna, Inc.
Hopkinton, Massachusetts
EDUCATION
University of Connecticut
Bachelor's Degree in English
Storrs, Connecticut
KEY ACHIEVEMENTS
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Designed a knowledge base that empowered clients to self-serve and cut support tickets by 20%.
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Distilled complex commissions hierarchical logic into a one-sheet reference document used company-wide.
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Documented the development process of a new client-facing logistics platform, including requirements, testing, release notes, API, and integration documentation.
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Created change management and data integration documentation from experience guiding clients in platform onboarding and data migration.